Unilabs Portugal, a leader in the provision of ancillary medical diagnostic services, has chosen the 17″ QUARTZ model to be implemented in the Unilabs Group’s diagnostic centers. All the kiosks integrate a service system with customized development.
Unilabs Portugal proposed to PARTTEAM & OEMKIOSKS the challenge of adjusting the attendance system to the operation of its units, a challenge that was achieved with the effectiveness that characterizes us.
“WE WANT TO IMPROVE THE QUALITY OF SERVICE AND OPTIMIZE SERVICE PROCESSES. GET AMAZING RESULTS!”
Adjustments in the attendance process with automatic re-routing, issuance of barcode in password for integration with the patient management system used by Unilabs, user re-routing between operators and standby calls were implemented to improve the effectiveness of operators.
Other functionalities were also implemented, which have a direct impact on the quality of service provided to its customers:
- Change of priorities during the flow of care;
- Call once per tablet;
- Choice of room for after-call service.
This is a joint PARTTEAM & OEMKIOSKS / UNILABS project that goes beyond the supply of a product.
The QMAGINE software by PARTTEAM & OEMKIOSKS stands out in the market for its functionality and versatility, since it has the ability to adapt to the various needs and sectors.