PARTTEAM & OEMKIOSKS, through a public tender, was responsible for the development and production of 81 self-service multimedia kiosks for the Directorate-General for the Administration of Justice, which will serve to equip the courts.
The kiosk used is DINK, a model with integrated QMAGINE service system with different features such as: admission of appointments, scheduling of acts, payment of fees, identification by citizen card, among others.
The method of operation is quite simple. As soon as citizens arrive at the court, they can immediately check in at PARTTEAM & OEMKIOSKS self-service kiosks. To do this, citizens must bring their Citizen Card, which must be inserted in the kiosk. This, in turn, has a Citizen Card reader. In this way, the check-in is completed in an easy and efficient way, which is intended to facilitate and improve the user experience.
PARTTEAM & OEMKIOSKS recognizes that queues management are seen as a time of dissatisfaction, so it works hard to respond to the most urgent needs, for different market sectors. These kiosks are, therefore, an essential technological tool for a service with more quality, speed and efficiency in the courts.
Taking into account the changes caused in people’s daily lives by the outbreak of COVID-19, many consumers have been changing the way they make purchases, transactions and even how they check in and check out. In view of this new reality, the need for self-service and, consequently, for multimedia kiosks, which allow people to avoid human contact, grows.
PARTTEAM & OEMKIOSKS has been increasingly investing in digital innovation, since it allows the development of technological tools capable of transforming any space and/or service into a more innovative and dynamic environment. Investment in technology to improve customer experiences is a strategy already used by several companies and sectors, as it allows the introduction of new technologies, which aims to attract the attention of consumers.