Each service location has its own flow. Even when we analyze customers in the same area, we find that each of them has its own operating model. This is one of the reasons why QMAGINE systems are not closed, it is our goal in all projects to adapt the solution to the client’s functioning and not the other way around.
In the case of Hospital de Fão, a service management solution for several services was implemented for several branches where each service has a different priority depending on the service desk.
HOWEVER, THERE WAS A NEED TO GROUP INFORMATION FROM THE DIFFERENT MOMENTS OF SERVICE. IT IS FREQUENTLY THE SAME USER TO HAVE TO PERFORM MORE THAN ONE CONSULTATION, IN DIFFERENT DAYS, FOR EACH OF THE MEDICAL ACTS AND THE HOSPITAL WANTED THAT THROUGH A SIMPLE PROCESS WERE ACCESSING THE SERVICE INFORMATION GROUPED BY THE CORRESPONDING ACT.
In view of the above, a feature was developed in the QMAGINE system that allows the operator, via barcode reader, to associate the code of the medical act with the user’s password. With the link created, the option was also created for the client to search for the medical act and thus be able to consult all related services.
The adaptation of the care system to the hospital’s needs, in this case in the integration of information for consultation, makes this tool an asset not only for the operational as well as the administrative ones.
ANOTHER CASE WHERE THE SYSTEM EXPANSION IS VERIFIED BY THE VALUABLE PROOF.
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