Farmácia Nogueira, in Vila Nova de Famalicão, used the services of PARTTEAM & OEMKIOSKS to optimize and requalify its service management and queues with the QMAGINE system.
The project included the installation of a QUARTZ model ticket dispenser kiosk and monitors to display content and provide information about the tickets.
Considering that we live in the age of information and communication technology, citizens are more demanding, aware and want more quality, speed and efficiency in services. Thus, service excellence can be the competitive differentiator and the main factor in customer loyalty, sales growth, company evolution, satisfaction in the evaluation of institutions’ performance, among other factors.
QMAGINE by PARTTEAM & OEMKIOSKS queue management and service systems have several benefits:
- More efficient service;
- Reduction of waiting time;
- Management of customer relations in an exceptional way;
- Improvement of the customer experience;
- Better organizational image.
Ticket dispenser kiosks provide personalized customer service as well as a productivity gain in the service provided. QMAGINE systems also ensure a better organization of services, optimize service processes and put an end to traditional queues, which translates into greater comfort in service, both for customers and employees.
As far as QUARTZ is concerned, this is a modern and contemporary kiosk that guarantees high performance and reliability. With the integration of a queue management and attendance software, and after selecting the service, the kiosk prints an informative ticket with the ticket number and estimated waiting time.
QMAGINE is a brand of PARTTEAM & OEMKIOSKS with a focus on optimizing and innovating service management and queues. Each project is studied in detail and customized to the needs of each client.