The Fernando Pessoa University School Hospital, in Gondomar, used PARTTEAM & OEMKIOSKS’ services to requalify and optimize its service management and queues with a complete QMAGINE solution.
The project included the installation of public attendance management systems. Each system, in turn, consists of a QTICKET TOUCH ticket dispenser and a digital signage display, where it is possible to transmit the information of the tickets and the attendance counters/services, in a more organized and dynamic way. In addition, these systems have incorporated TV.
Given the citizens’ demand for an increasingly high standard of service, it is normal that both the public and private sectors seek solutions that guarantee a fast, effective and welcoming service.
So, QMAGINE by PARTTEAM & OEMKIOSKS queue management and service systems are ideal, as they not only have powerful and effective tools, but also numerous benefits:
- Optimization of service quality;
- Staff productivity optimization;
- Possibility to predict the waiting time;
- Data collection;
- Reduction of the dropout rate;
- Improvement of customer relationship management;
- Reduction of waiting time;
- Service management and organization.
Ticket dispenser kiosks allow, then, a personalized service to the client and translate into an increase in productivity, taking into account the service provided. Moreover, the QMAGINE systems, with the automation of the processes, make the flow of service simpler.
As far as the QTICKET TOUCH is concerned, this is a functional, ergonomic and interactive kiosk, developed exclusively for indoor use. Through a touch screen, the user can consult the available services and take a ticket. Regarding a button kiosk, the QTICKET TOUCH has the advantage of being able to include more information about the services, since it is a touch screen with interactivity. It is also possible to configure the screen with the standby mode (screensaver) and, in this way, display advertising in the form of images and videos of the company/institution.
QMAGINE is a brand of PARTTEAM & OEMKIOSKS specifically focused on optimizing and innovating service and queue management. Each project is studied in detail and customized to the needs of each client.