Getting the pass instantly is already a reality! PARTTEAM & OEMKIOSKS, together with OTLIS, a complementary grouping of transport operators that provides interoperability services to ticketing, developed the Kiosk VIVA that allows to emit, renew and charge the Lisboa VIVA card instantly, all in the same place and on a self-service system.
The model chosen for the development of this project was the EXDALI kiosk of PARTTEAM & OEMKIOSKS. This new innovative solution, which is still being tested in two points of the country, namely in the Carris Customer Space at Arco Cego, in Lisbon, and at the Fertagus Station in Pragal, on the South Bank, intends to make users’ lives easier, bringing several benefits:
- No waiting lines;
- No filling out forms;
- No need to have a photography (it will be the same as on the Citizen’s Card);
- No waiting for the card to be produced (it is automatically emitted at the kiosk).
The method of operation is quite simple. Available, at the moment, only for normal cards, for children and for the elderly, it is only necessary to introduce the Citizen’s Card in the kiosk, in case of being a new customer, or the Lisboa VIVA card, in case of renewal, to fill in/confirm the data and accept the terms and conditions for the emission and use of the new Lisboa VIVA card. After paying with an ATM card at the kiosk, the card is ready for use.
These EXDALI self-service kiosks allow users to become more autonomous. Easy to use, they make the user experience more pleasant and satisfying. The versatility of this kiosk is one of its strengths, as it can be adapted to the needs of each project concerned.
PARTTEAM & OEMKIOSKS’ interactive and customizable self-service kiosks offer a unique, agile and practical experience to users. Studies show that 73% of millennials value their time, being one of the essential factors to increase satisfaction with the service.