The Municipality of Lousada used the queuing management systems QMAGINE by PARTTEAM & OEMKIOSKS to optimize the quality of the citizen service.
The developed system integrates the queue management module by ticket, which corresponds to all the service configurations.
One of the components of the QMAGINE by PARTTEAM & OEMKIOSKS service management solution, developed for the Municipality of Lousada, is the QUARTZ 15″ touchscreen kiosk, which allows you to manage waiting queues in a disciplined and efficient manner.
WHEN WE ARE ABLE TO DIVERT ATTENTION FROM THE WAITING QUEUE, THE CUSTOMER’S SENSE OF COMFORT INCREASES AT THE SAME RATE, MAKING THE EXPERIENCE MORE IMPORTANT THAN THE TIME SPENT WAITING.
The digital signage / corporate TV module installed in the Municipality of Lousada integrates a 43″ display with news RSS feed, information on service ticket, video, Municipality logo, etc.
The service provided must meet a real need of the user, and this service should be exactly what the user expects it to be.
In addition to all the features mentioned above, the system also integrates the voice call module, which reinforces the call of the citizen to the service desk.
Communicating properly in the public service is a great challenge and a condition for good customer service.
With many years of experience, PARTTEAM & OEMKIOSKS knows that the quality of service defines the citizen-user are the image and credibility of the public institution.
THEREFORE, WE DEVELOP CUSTOMIZED TECHNOLOGICAL SOLUTIONS TO THE NEEDS OF OUR CUSTOMERS AND PARTNERS.