PARTTEAM & OEMKIOSKS has developed an intelligent service management system, QMAGINE Smart, which allows the customer to save time even while waiting to be attended.
That is, in places where there is more than one customer service, such as shopping centers, QMAGINE Smart allows the customer not to have to wait in long lines, while providing a welcoming, simple, and intuitive experience.
This way, when the customer arrives at the multimedia kiosk, he only has to indicate the stores and/or services where he wants to be attended and, consequently, the QMAGINE Smart algorithm will assign a shorter time order for the attendance of those stores and/or services.
For example, if a person goes to the mall and wants to go to three stores, he should indicate on the kiosk which stores they are. Then, the QMAGINE Smart system, based on information about the queues in each of these stores, will tell the person which is the best order of service, in a multi-store system. In addition to facilitating the customer’s shopping journey, the QMAGINE Smart system ensures that the customer never misses a turn.
PARTTEAM & OEMKIOSKS’ smart attendance management system also provides an alert system by SMS, WhatsApp or through an app. Thus, the customer receives notifications of the attendance status regarding each of the chosen stores. All this is possible with just one ticket, which can be used in all stores and/or services and may belong to several spaces of the same group. This is a multi-branch system.
The QMAGINE Smart system can also be connected to a booking. This means that the customer can book stores and/or services, which means that when arriving at the shopping center where the multimedia kiosk is located, the customer only has to check-in. Then, everything works in the way already mentioned: the system manages the order in which the customer will be attended.
Decreasing customer waiting time, improving service efficiency and increasing the revenue of any establishment with queue management solutions are some of the goals of the QMAGINE division, from PARTTEAM & OEMKIOSKS.