There is a long list of pharmacies that use QMAGINE queue management systems to help organize and communicate with their customers. Each pharmacy has its own operating model, and QMAGINE systems are designed with all of them in mind, whether they are single-row, single-stop, or multiple-row or multiple counters.
In the case of Farmácia dos Carvalhos, the implementation of the system had 2 distinct moments. In the first moment, a multi-counter and multiservice service system was implemented to manage customer calls. This implementation has enabled pharmacy customers to be able to consult other products while waiting for their turn, without risking losing their position in the queue.
SIMULTANEOUS THE PHARMACY USES PART OF THE SCREEN AS A CONTENT, COMMERCIAL AND INFORMATIVE CHANNEL CHANNEL. AFTER THE IMPLEMENTATION OF THE SERVICE MANAGEMENT SYSTEM, THE CUSTOMER PRESENTED A NEW SCENARIO THAT WAS RELATED TO THE SERVICE.
Consultations at pharmacies have moments of high flow and moments when the flow is almost zero. It is at these moments that pharmacists take the opportunity to organize the medicines.
What we were asked for was a module that could pass information to the warehouse on how many people are waiting at the pharmacy, as well as the waiting time, so that they can manage the necessary resources at the counters.
THIS WAS AN IMPLEMENTATION DEVELOPED AS CUSTOMER NEEDS AND THAT WAS ONLY POSSIBLE TO ACHIEVE DUE TO THE FLEXIBILITY OF OUR SYSTEMS.
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