Parceiros Health Unit of Leiria Improves Public Service with QMAGINE Queue Management System by PARTTEAM & OEMKIOSKS
Parceiros Health Unit, Azoia and Barosa, in Leiria, turned to PARTTEAM & OEMKIOSKS, to develop a Queue Management System, to […]
Airport Single-Line Advantages
Speed
Complete, fast and autonomous service that reduces waiting time
Productivity
Automation of the internal organization of companies
Centralized management
Centralized content management and maintenance
Customer Service Process
We live in the Age of Technology, with more demanding and aware citizens, who want more quality, speed, and effectiveness in customer service.
An easy and practical customer service process improves efficiency and allows for the creation of credibility in public services.
Management of
single queue service management
This system does not use ticketing, and is distinguished by its efficiency in queue management. It is based on a “first come, first served” service logic.
With one queue or service in several counters, the single queue system is one of the simplest models for managing queues.
How it works
In this system, the counter operator can call the customers, who, through displays scattered throughout the waiting area, can know when a counter is available.
At each counter, an LED signal tower is installed to indicate whether the counter is available or occupied.
LED Signaling
Informative Displays
Calling system
LED Signaling
LED signaling towers installed at the counters help customers identify which counters are available and which are occupied.
Displays
On displays throughout the waiting area, customers can see which counters are available for the first customer in line. Whenever a counter is free, the operator presses the calling one and the counter number is shown on the display.
Call System
The call system can have 4 buttons. One to call the next customer, another to indicate that the desk is being serviced, another to indicate that the desk is busy or unavailable, and a fourth button to indicate that the desk is available.
Operator registration for each terminal
To improve the organization of the system, each call terminal can be customized with a unique QR-Code, where operators can login.
Through this login, it is possible to check in the backoffice, which operator used that specific terminal, know how long this operator was in operation in that terminal, among other statistics.
INTEGRATIONS
We make integrations, in order to guarantee
the best optimization of processes.
CASE STUDIES
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