Parceiros Health Unit of Leiria Improves Public Service with QMAGINE Queue Management System by PARTTEAM & OEMKIOSKS
Parceiros Health Unit, Azoia and Barosa, in Leiria, turned to PARTTEAM & OEMKIOSKS, to develop a Queue Management System, to […]
Digital Solutions for Queue Management
Intelligent Customer Service Management
Customer Service Processes Focused
on Your Customers
We live in the age of technology, with increasingly demanding and aware citizens and customers, who are looking for more quality, speed, and effectiveness in customer service. An easy and practical customer service process improves efficiency and allows you to create credibility to your business.
We produce, develop, and integrate complete solutions for queue management, corporate TV, digital signage, and menu boards.
Our Solutions
Our solutions for customer service management
Queue Management
Our queue management solutions address all customer care management configurations, regardless of business area.
Online scheduling system
With QMAGINE Smart, customers have the possibility to make their appointment online, saving time, and thus avoiding waiting in long queues.
Evaluation system
Through the use of emojis, the evaluation system enables customers and users to assess the performance of the service provided.
SMS Alert
To use this SMS service, the user will only have to provide his cell phone contact when issuing the ticket, so that he can receive information about the approaching service.
Digital signage, Video walls and Menu boards
The digital signage, video walls and menu boards, allow the presentation of different contents, in various sectors of activity.
Various integrations
An integrated digital environment ensures process optimization, data centralization, and above all, improved user experience.
Sectors and industries
We have the best solutions for the different
sectors of activity
Health
Pharmacy, Clinics, Hospitals,
Health Services...
Commerce
Retail Stores, Butcher Shops, Markets, Shopping Centers...
Events
Exhibitions, Fairs,
Conventions, Workshops...
Transports
Buses, Airports,
Service stations, Trains...
Supermarkets
Supermarkets, Mini-markets,
Municipal Fairs, Shopping Centers...
Banks
Banks, Insurance Companies,
Parish Councils...
Queue Management through Tickets
This is a queue management solution that answers all attendance management configurations, regardless of the business sector.
Reduction of the dropout rate
Improved service quality
Reduced perception of waiting time
Ticket dispenser kiosks
Waiting in disorganized places is one of the main reasons for customers giving up even before they are served.
With ticket dispenser kiosks, waiting will be organized and efficient, resulting in customer satisfaction.
Better organizational image
Greater efficiency in attendance
Optimization of the attendance process
Integrations
We make integrations, in order to guarantee the best optimization of processes.
CASE STUDIES
Latest news
Quartz ticket dispensers from PARTTEAM & OEMKIOSKS requalify the attendance in Hospital Dr. Francisco Zagalo.
The Hospital Dr. Francisco Zagalo in Ovar, felt the need to replace the existing queueing solution with a more innovative […]
Architect Hugo Correia invests in more innovative communication with displays by PARTTEAM & OEMKIOSKS
The award winning architect Hugo Correia, together with Kernel – Interior Consulting, since 2006, provides services in architecture, design, 3D infographics and […]
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