Technology plays an increasingly important role in the pharmaceutical industry, both for healthcare professionals and users. Besides responding to the complex needs of health care, technology offers an autonomous and personalized experience to users.
Therefore, Farmácia Oliveira resorted to the services of PARTTEAM & OEMKIOSKS, and more specifically to the QMAGINE system, for the optimization and requalification of its attendance management service and queues.
The project, implemented in Farmácia Oliveira, in Barcelos, and in Farmácia Isabelinha, in Viatodos, included the installation of 15” QUARTZ and GALLA model ticket dispenser kiosks and displays to exhibit contents and provide information about the tickets.
Miguel Valério, technical director of Farmácia Oliveira, believes that this queue management system “allows a better service, more assertive and without the mishaps that can exist when the queues are not well organized”. “Nowadays, a solution like this provides a greater visual pleasantness to the customer”, adds the responsible.
The use of technology in healthcare is growing. The pharmaceutical industry is no exception, as technology enhances patient engagement, improves workflows, increases patient safety, reduces human error and simplifies communication.
So, the ticket dispenser kiosks that were installed provide personalized customer service as well as a productivity gain in the service provided.
QMAGINE systems also ensure a better organization of services, optimize service processes and eliminate traditional waiting lines, which translates into more comfortable service, both for customers and employees.
As for QUARTZ, this is a modern and contemporary kiosk that guarantees high performance and reliability. With the integration of a service and queue management software, and after selecting the service, the kiosk prints an informative ticket with the ticket number and estimated waiting time.
The GALLA model, too, has modern lines that give the kiosk an unusual ability to provide information autonomously to all users.
QMAGINE is a PARTTEAM & OEMKIOSKS trademark focused on the optimization and innovation of attendance and queue management. Each project is studied in detail and customized to the needs of each client.